The banking industry has witnessed turbulent times in the last couple of years and has had to grapple with changing customer expectations, digital transformation, revamp operations, and so much more. While the banking industry has come a long way in terms of its growth, what will 2022 look like?
We believe that 2022 for banking, will be built on three aspects – courage, resilience, and aspirations–based on which we’re outlining six trends that will drive the world of banking in 2022.