Today banks are battling with eroding customer trust given factors such as bank branch consolidation and the failure of certain large banks. Even as interest rates continue to rise across markets, how are bankers viewing this and what strategies are they using to cope with the interest war?

In this podcast, our speakers Gaurav Bose, Chief Product Architect – Banking & Financial Services (UKI & Global Growth Markets), Cognizant and Pulkit Bhardwaj, Associate Director Sales – UK&I and EMEA, SunTec Business Solutions discuss if interest rates is the only method to retain customers, what banks can do to acquire and retain customers, and why considering customer financial wellbeing and having a human-centric banking approach is key. Listen now!

Listen to the second part of this podcast

Duration: 23:53 minutes