For banks, everything revolves around customer expectations. Services have changed dramatically over the years as customers demand the same experience that they are used to receiving from BigTechs. Competition is further compounded with FinTech firms offering cost-effective and innovative solutions. The pandemic further forced banks to reimagine their digital transformation strategy. In this podcast, Amit Dua, President & Global Head – Client Facing Group, SunTec talks about the API economy and acceleration of digital transformation in banks.