Customer FAQs

E‑Invoicing Explained for Businesses,
Get the Clarity you’re Looking for.

These FAQs are for UAE businesses preparing for the upcoming e-invoicing mandate and evaluating solutions. They explain what e-invoicing really means for your business, how much change is actually required, and how SunTec Xelerate can help you comply without disrupting your existing systems or operations.

Explore the Key Topics your Peers are Curious About

1. Understanding UAE E-Invoicing — What It Means for You

Q1. What is UAE e-invoicing, in simple terms?

UAE e-invoicing replaces emailed PDFs with secure, system-to-system invoice exchange.

Instead of generating a PDF and sending it manually, your ERP sends structured invoice data to a certified provider (called an Access Service Provider, or ASP). That invoice is automatically:

All of this happens in near real time, using a standard format (Pint AE). For you, this means fewer errors, faster processing, and far less compliance risk.

Q2. Which transactions are impacted?

In scope:

Currently out of scope:

A simple way to think about it: If both parties have a UAE TIN, the invoice will eventually need to be e-invoiced.

Q3. When do we need to act?

All UAE VAT-registered entities will need to comply, but the rollout is phased.

Larger taxpayers are expected to onboard first—selecting an ASP and starting integration around 2026, with go-live in early 2027. Smaller entities will follow later.

The key takeaway: early preparation reduces cost, risk, and last-minute pressure, especially for groups with multiple entities or systems.

Q4. Does this change how we file VAT returns?

No. VAT returns stay exactly as they are.

E-invoicing focuses on transaction-level reporting and invoice exchange. You continue filing VAT returns periodically, just as you do today.

Q5. We’re a free-zone or export-focused business. Does this still apply?

Yes, but usually in a lighter, more targeted way.

Some export or free-zone transactions may still need to be reported, even if there is no UAE buyer involved. SunTec supports these scenarios without forcing unnecessary process changes.

Q6. We’re mostly B2C. Is this still relevant?

Yes, but only part of your invoicing is affected:

Many retailers choose a hybrid approach, integrating only where required and keeping everything else unchanged.

2. Why SunTec?

Q7. Is SunTec officially approved for UAE e-invoicing?

Yes. SunTec is listed by the UAE Ministry of Finance as a pre-approved Access Service Provider (ASP).

At this stage of the mandate, pre-approved is the highest possible status. It confirms that SunTec has:

Q8. Do you have real-world experience with mandates like this?

Absolutely.

SunTec’s UAE solution builds on:

Many customers choose SunTec to avoid managing multiple vendors for each country.

Q9. Is this your platform—or a third-party product?

This is SunTec’s own platform, part of the SunTec Xelerate suite. It’s not resold, white-labeled, or dependent on another vendor’s roadmap.

Your data is hosted within the UAE, encrypted end-to-end, and secured using controls trusted by global banks and financial institutions.

3.Integration Without Disruption

Q10. What does the solution actually look like?

SunTec Xelerate has two key parts:

Peppol Access Point

E-Invoicing Processor

Together, they let you comply without rebuilding your ERP landscape.

Q11. Which ERPs do you support?

SunTec is ERP-agnostic, supporting:

Integration can be API-based, file-based, or even manual, depending on your volumes.

Q12. Do we need to modify our ERP to generate Pint AE XML?

No. Your ERP continues producing invoices in its current format. SunTec handles validation, enrichment, and XML generation, keeping ERP changes minimal and controlled.

Q13. We have multiple entities and systems. Can this be centralized?

Yes—and this is where SunTec particularly shines.

You can:

This is ideal for groups, conglomerates, and multi-country organizations.

Q14. We have low volumes. Is integration mandatory?

Not at all.

SunTec supports Excel uploads and semi-manual processing, using the same compliant validation and reporting pipeline.

Q15. Do you support both outgoing and incoming invoices?

Yes.

You can start with AR (outgoing invoices) and later extend to AP (incoming invoices) or do both from day one. Automation can be phased based on your priorities.

Q16. Are you just a Peppol gateway?

No. SunTec provides a full business platform, including:

This is not just connectivity—it’s operational control.

4 . Operations, Control, and Risk Reduction

Q17. Do we need to manage Peppol IDs manually?

No.

As long as you maintain accurate UAE TINs, SunTec derives Peppol IDs automatically. This feels very similar to the TRN clean-up most businesses did during VAT rollout.

Q18. How are errors and rejections handled?

SunTec applies multiple validation layers before invoices are sent, reducing rejections.

If something does go wrong:

Q19. Is processing fast enough for high-volume businesses?

Yes. Processing is near real time, designed for enterprise-scale volumes.

Q20. What visibility do business users get?

Finance and tax teams get:

No need to depend on IT for day-to-day monitoring.

Q21. How secure is the platform?

SunTec applies bank-grade security:

5 . Implementation and Commercials

Q22. What effort is required from our side?

You’ll need:

SunTec brings the platform, templates, compliance expertise, and structured delivery approach.

Q23. How long does implementation take?

Most projects complete in 10–16 weeks, depending on complexity and readiness.

Q24. How is pricing structured?

Pricing typically includes:

Group and multi-country pricing options are available.

Q25. What do you need to provide pricing?

A short questionnaire covering:

Estimates are fine to start with.

6. Future-Ready by Design

Q26. Can this support ERP migrations?

Yes. You can comply now and migrate later, without changing your ASP or compliance setup.

Q27. Can this platform support other countries?

Yes. Many customers view UAE as the starting point for a broader e-invoicing and CTC strategy.

Q28. Can SunTec coexist with our existing vendors?

Yes. You can start with coexistence and consolidate later—on your own timeline.

Discover the right e-Invoicing solution tailored to your business needs.

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