SunTec’s cloud-based Loyalty Management system on the SunTec Xelerate platform enables organizations to understand and evaluate each relationship regardless of the complexity of client and account hierarchies, ensuring faster time to market with the quick launch of effective loyalty campaigns. It increases the impact of loyalty programs, retaining valued customers, attracting new customers through cross-sell and driving holistic customer-centric programs to facilitate end-to-end customer engagement.
SunTec’s Loyalty Management on the cloud further provides flexibility to define rewards in multiple ways and accumulate through multiple avenues. It helps to reduce cost overruns through pre-campaign cost-benefit analysis and plugs revenue leakage by real-time tracking of the program.
Rule-driven rewards computation, expiry management and the ability for manual adjustments based on credits/ debits/ batch and upload mode
Plan enrollment and ability to set up base plan, campaigns, new plan creations/ updates, usage-based rewards, merchant-based rewards, one-time and recurring benefits
UI-based redemption, web service based (online/ POS) redemption, redemption reversal, burn ratio configuration
Set up redemption rules, multiplier earnings and varying reward cap based on merchants
Define product/ service variations based on reward strategies, multi-product/ service plans
Consolidated statements and report generation, current rewards, opening/closing balance, earning history
Reduce customer attrition through personalized and relationship-driven loyalty programs
Reduce time to market of new loyalty programs through a configurable and easy-to-use application
Improve client experience with easy access to data across channels
Integrate relationships across products and group entities through centralized loyalty management
Increase customer choice through an ecosystem of partners
Improve partner experience through seamless integration and insight-driven decisioning
Enhance partner loyalty through partner loyalty programs
Plug revenue leakage by real-time tracking of your loyalty program
Know your customers better and deliver hyper-personalized offerings with SunTec.
